General Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE FOR THE CAULAINCOURT.PARIS WEBSITE – France July 2024

If you order any goods offered on the www.caulaincourt.paris website in the Caulaincourt.paris e-store (“site”), you agree to be bound by these terms and conditions of sale (“terms of sale”).

WHO ARE WE ?

This site is operated by SAS WHITE MARLIN (“CAULAINCOURT” / “we” / “our”).  We are the supplier of the goods available via this site in the CAULAINCOURT.PARIS store.

 

USE OF THE SITE

Your use of the “caulaincourt.paris” site is governed by the present Terms and Conditions of Use.

 

WORD DEFINITIONS

In these terms of sale:

“Contract”
means the contract formed when we accept your Order by sending you our Order Acceptance by mail;

“Order”
means your order for goods placed via this site or by email, or by calling one of our shops. Telephone lines are open Thuesday to Friday between 11am to 14 pm and between 15pm and 19h30pm, excluding bank holidays;

“Goods”
means any goods available to purchase on this site;

 

INTELLECTUAL PROPERTY

All material on this site (including photos, texts etc.) are the exclusive property of CAULAINCOURT. You may not reproduce, totally or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such material contained on the caulaincourt.paris website.

The ” CAULAINCOURT” trademark, and all other CAULAINCOURT related marks and logos, whether or not registered, displayed on the site, as well as the domain names “caulaincourt.paris” and “caulaincourt-paris.fr” are and will remain the exclusive property of CAULAINCOURT. Any reproduction, distribution, transmission, modification or use of these trademarks of CAULAINCOURT is prohibited.

 

ORDERS

  1. Orders may only be placed under these terms of sale by individual customers purchasing goods for their individual purposes. Any resale of Goods purchased following an Order under these terms of sale, is prohibited.
  2. After placing an Order, you will receive an email from CAULAINCOURT that says we have received your Order.
  3. The Order constitutes an offer by you to buy the Goods specified in your Order, on these terms of sale. All Orders may be accepted or refused by CAULAINCOURT.  We will only accept an Order after we have checked that the Goods are in stock and received authorisation to process your payment for the Goods.  When CAULAINCOURT accepts an Order, it will confirm its acceptance to you by email. Note that Orders placed on the website, outside our everyday business hours (Thuesday to Friday between 11am to 7h30pm, excluding bank holidays) will be processed the following business day.
  4. The Contract between you and CAULAINCOURT will only be formed when we have sent the confirmation mail for acceptance, and not before.
  5. If we are unable to supply all of the Goods listed in your Order, our invoice sent by mail will list only the Goods that are in stocks. All Orders are subject to availability.
  6. If you have any questions about the Goods, please feel free to contact our Customer Service.While we put a particular attention to ensure that the colouring, design details of the Goods in the photographs displayed on the site are representative of the original Goods, variations may occur due to the technical restrictions of colour reproduction on any computer equipment, and due to the “made by hand” process (patinas).
  7. For every Order, you must provide complete and accurate information during the ordering procedure. You must check that the information you provide accurately reflects your selection before placing your Order.

GIFT: OFFER “COLORLESS” SHOES, TO BE PATINATED LATER: HOW DOES IT WORK?

Would you like to give as a present a pair of shoes or a piece of leather goods that has not recieved its final color yet ?

Here’s all you need to know about it:

1 / reminder

All our products are hand-patinated, an artisanal work consisting in giving the leather its final color, which will be the one chosen by the customer. Before this customization operation, the products are said to be “colorless”, ie off-white color.

2 / the advantages of offering a « colorless » product, to be patinated later.

– the person to whom you offer it will have the pleasure of living the in-store experience, or simply choosing the shade he wants from among an infinite number of possibilities.

– if the size is not suitable, it is easier to exchange than a product that is already patinated.

– if the model is not suitable, it is easier to exchange than an already patinated.

3 / what is the process?

You order a product called “colorless” (ie before patina).

It is delivered to you with the « colorless leather », so that you can offer the product to its future owner and he can freely think about the patina of his choice.

The product is sent within 4 working days following the validation of your order.

Once in possession of the product, he can:

1 ° – Go to one of our stores indicating that the product has been purchased online, without color, speak with the person present to define the desired patina.

2 ° – Proceed by email, specifying the desired patina, screenshot attached, and return the package directly to our workshop (Caulaincourt: 59 avenue Kléber, 75016 Paris – France).

Note that the cost of returning to the workshop is your responsibility BUT we do offer you the shipment of your custome made shoes, to the address of your choice.

The patina period – 25 working days – begins upon receipt of your pair at the workshop.

     4/ Can I be refunded or exchange my “colorless” product?

A so-called “colorless” product (i.e. raw) is exchangeable and refundable, even if it has been sold on sale.

Only exception: if you ordered your product “without color” with associated shoemaking services (irons, skates) modifying the nature of the product, it is no longer refundable, but remains exchangeable.

On the other hand, the DHL costs invoiced with the order for the sending of your product will not be refunded to you. In the same way as in the case of an exchange, the return of the product is your responsibility.

      5/ until what time can I keep my product “without color” without having to pay for the patina?

5/a. Case where the product has not been worn.

A so-called “colorless” product can be brought to us to receive its patina (at no additional cost) for up to one year from the day of purchase. After this period, the current price of a patina will be required.

5/b. Case where the product has been worn.

A so-called “colorless” product can be brought to us to receive its patina (at no additional cost), without any notion of time, but the current price of a patina will be required. Indeed, a product that has been worn raw will require a lot more work and expertise than if it has not been worn.

SHIPPING / DELIVERY

We will deliver Goods purchased via the Site in the whole world.

Goods will be shipped to the delivery address specified during ordering.  For security reasons, CAULAINCOURT reserves the right not to process or deliver any orders that seems to be shipped at strange addresses.

Goods will be delivered using DHL service and there is a variable fee delivery cost for each country payable in addition to the cost of the Goods.

Depending on the product’s category:

  • Your Goods may be sent within five (5) Business days regarding a “CATEGORY 1 Product”
  • Your Goods may be sent within twenty (25) Business days regarding a “CATEGORY 2 Product”

Products from Category 1 : Products that is not custom made

Products from Category 2 : Any product that is custom made (patinas etc.)

DHL will deliver your Goods within minimum 24 and maximum 72 hours from the moment they have taken the goods in charge, depending on the delivery address

ZONE you have chosen. Sometimes circumstances may restrict delivery service.

  • For delivery to ZONE 1: 24h / FRANCE
  • For delivery to ZONE 2: 48h / E.U
  • For delivery to ZONE 3: 72h / Rest of the world

Prices for shipping costs are calculated as per zone type.

 

CAULAINCOURT reserves the right to divide your Order into several shipments.  Your credit card shall then be charged in accordance with the price of Goods actually delivered.

A failure to deliver the Goods within a period exceeding twenty five (25) business days from the moment you received the DHL confirmation email should be reported to our Customer Service as soon as possible.  In order for your claim* to be accepted, please notify us of the delay within a maximum of thirty (30) days from the date of Order.

*The claim will only make us try to help you understand what happened.

You should check that your Goods are ok and complete on delivery.

If there are any problems with your Order when the Goods are delivered, you must note the nature of problem on the delivery note, and sign it.

You should then contact the Customer Service by e-mail.

 

RISK AND TITLE

We do not bear the risk of any loss of or damage to Goods whilst they have left our store. This risk passes to you from the time the Goods are given to DHL (from the moment they scan the shipping documents and take in charge the parcel). Any claim must be dealt with DHL’ customer service. If delivery is delayed due to any act or omission on your part, we may either: (a) cancel your Order and refund any sums already paid by you, less any applicable delivery charges for the failed delivery; or (b) at our option, store the Goods at your risk and cost until delivery can take place and charge you any applicable delivery charges both for the failed delivery and any repeat attempt(s).

Ownership of Goods will only be yours when CAULAINCOURT receives payment in full of all sums due in respect of the Goods, including any applicable delivery and/or processing charges.

Any product that has been ordered (i.e. paid for in whole or in part) becomes the property of Caulaincourt again if it has not been collected within 2 years (24 months) from the date of payment of the first deposit, or payment. No reimbursement may be required.

 

PRICES AND PAYMENT

Prices and any applicable delivery and/or processing charges will be available on the Site.

For orders that are shipped to a country outside the European Union, Prices will not include French VAT (20%).

Payment for all products must be made in EURO, using our online payment facility.  Please note that CAULAINCOURT only accepts payment by the following cards: American Express®, Mastercard®, Visa® and any currency conversion costs or other charges incurred in making a payment will be paid by you in addition to the price due to us.

If any of the Goods ordered are unavailable, you will not be debited.

The final price payable for your Order includes the delivery charge specified in paragraph F.5.  Processing and delivery charges are liable to change at any time (in which case the site will be updated), but changes will not affect Past Orders.

The site contains details of a large number of Goods and it is possible that some of the pricing and other information shown is incorrect. CAULAINCOURT will normally verify prices before sending the order acceptance. Where the correct price is lower than the price stated on the site you will be, of course, charged the lower amount.  If a price is higher than the price stated on the site, CAULAINCOURT may either (1) contact you to see whether or not you wish to go ahead with the Order; or (2) cancel your Order and notify you of the cancellation, in which case we will refund the price already paid by you (if any).

CAULAINCOURT focuses to ensure that its online payment facility is available and functioning at all times, but cannot guarantee continuous, uninterrupted access to such facility, nor can we guarantee that the facility is virus or error free.

You are welcome to create an account on the site in order to save your invoicing and delivery information for future Orders. You will be responsible for protecting the confidentiality of this user ID and any password or other security information used by you to access your account on the online payment facility. You will be issued with a unique user ID before you can use this facility. Any purchase made using this information will be considered to be done by you as the owner of the information.  If your password is lost, stolen or used fraudulently, you must inform CAULAINCOURT immediately. You may de-activate your account by sending an email to the Customer Service at any time.  After having desactivated your account, you are free to create a new.

 

CANCELLATION BY THE CLIENT

You may cancel any Contract for the purchase of Goods within fourteen (14) calendar days after the day on which you receive the Goods, excluding certain types of products and services that are listed above.

If you wish to cancel a Contract under this paragraph I.1, you must inform CAULAINCOURT in writing quoting the order confirmation number and promptly return any Goods you have already received, at your own cost, in the same condition in which they were received by you in their original packaging with original or copy of the relative invoice. You have an obligation to take good care of Goods while they are in your possession. If you fail to comply with this obligation CAULAINCOURT may have a right of action against you for compensation.  The cost of returning the Goods safely – except where the Goods are damaged, or incorrect – is your responsibility until received by us. In the case where you ask for an exchange rather than a refund, you also have the alternative option of returning the Goods to a CAULAINCOURT store.

If you cancel a Contract for normal reasons and having respected paragraph I.1, you will receive a full refund of the price paid for the Goods and shipping to you.

We will process the refund due to you as soon as possible and, at the latest, within 14 days of receiving your notice of cancellation and the relative goods. However, for Goods returned for exchange or a store credit at a CAULAINCOURT store, we are unable to refund the delivery charges.

You do not have the right to cancel a Contract for the supply of the following types of Goods:

  • Goods that have been custom made, altered to your personal specification, personalised or special orders (“Napoleon” Collection, Hats etc.)

Faulty Goods

  • Faulty on receipt: If any Goods you receive are faulty when you receive them, you may reject the Goods by notifying us within fourteen (14) days of delivery. We will ask you to return the Goods to us. We will inspect the returned Goods and, if we agree that they are faulty, you will be entitled to a full refund, including any delivery charges, or you may request that the Goods be replaced at our cost.
  • Faults developing after acceptance: If you have not notified us of any defect within the fourteen (14) day period referred to in (a) above, it will be assumed that you have accepted the Goods.  If Goods develop a fault after you have accepted them, you should notify us as soon as possible after discovering the fault.  We will ask you to return the Goods to us, and:
  • If you notify us of a fault within six months of receiving your Goods, and we agree that the Goods are faulty, you will be entitled to have the Goods repaired or replaced. Where repair or replacement is not possible, or would take too long or cause too much inconvenience, you may be entitled to a refund.
  • If you notify us of a fault more than six months after receiving your Goods, you will not be entitled to a refund.

In all cases we will reimburse any reasonable costs you incur in returning faulty Goods to us, provided we agree they are faulty.

Where you are entitled to a refund, CAULAINCOURT will process the refund as soon as possible and, at the latest, within 30 days of confirming that you are entitled to it.

Unwanted Goods may also be returned to 59 avenue Kléber CAULAINCOURT store (75016 PARIS. FRANCE), for exchange or a store credit, within fourteen (14) calendar days following the date of delivery.  Please note that this option is not available for faulty Goods.  Goods returned to stores for exchange must be in their original saleable condition in their original packaging with invoice document, or copy.

What products / services are eligible for exchange or refund?

Are eligible for exchange:
By default, all products (including à la carte patinated products) are eligible for an exchange, with the exception of the following products:

LIST OF PRODUCTS NOT ELIGIBLE FOR EXCHANGE:
• A la carte patinated products, purchased at a discount (sales etc.)
• Products with a la carte patina, based on a patina indicated as “experimental”, or “my Personnal project”.

• Belts that have been cut on your measurements.

• Products made via our MADE TO ORDER service.

• Products made with “my personal project” option.

TO KNOW IN CASE OF EXCHANGE:
• If the amount of the Product(s) chosen as a replacement is greater than the amount of the Product(s) returned, CAULAINCOURT will cancel the sale, and you will have to resume the ordering process on the new Product.
• If the amount of the Product(s) chosen as a replacement is less than the amount of the Product(s) returned, CAULAINCOURT will cancel the sale, and you will have to resume the ordering process on the new Product.
• The delivery costs of the second shipment (only), in the event of an exchange with a product of the same value will not be charged. On the other hand, in the event of exchange or refund, the costs of returning the product(s) to CAULAINCOURT are the responsibility of the customer.

• Products may be exchanged only one time, not more (example : when the customer wish an exchange for sizing reasons).

NB: a Product can only be exchanged for a Product of the same value.

Are eligible for reimbursement:
By default, all products are eligible for reimbursement, except for the following products:

LIST OF PRODUCTS NOT ELIGIBLE FOR REIMBURSEMENT:
• Products with a la carte patina (which can however be exchanged, except if purchased on sale), including products that have been ordered on the site and then have undergone a change of patina (colour customization) which does not correspond to the choice of patinas offered in the photo on the online product sheet (ie. choice of patinas available in the drop-down menu).
• Special orders (one-off production of a product to customer specifications, including our made-to-measure hats).
• Any product that has been personalized with an engraving and/or tattoo.

• Products made with “my personal project” option.

• Belts that have been cut on your measurements.

• All our services.

The stores cannot offer refunds for any Goods purchased under these terms of sale and under no circumstances will it be possible for the stores to credit your credit or debit card in respect of such purchases.

We do not currently exchange or allow refunds for Goods purchased in CAULAINCOURT stores via this site.

How to send back a product for exchange or reimbursement ?

PHYSICAL RETURN PROCEDURE.

You are welcome if you wish to return a product to us physically in store.

On the other hand :

  • For your return (in store) to be taken into account, you must inform us by email, specifying the date and store.
    CAULAINCOURT stores do not offer reimbursement for Products purchased on the Site.
  • Under no circumstances will it be possible to credit your bank card directly in store. It is the Website which will make the reimbursement, after verification of the returned products.

OTHER RETURN PROCEDURES.

If you are not able to physicaly return the product yourself in store, you must follow one of the two procedures explained below :

RETURN PROCEDURE # 1: return your package by your own means, and with the carrier of your choice*.

– You must stipulate your wish to return the product (s) by email to contact@caulaincourt.paris

– Products must be returned with their purchase invoice or a copy in case of partial return, in their original condition and packaging, accompanied by a free letter explaining the reason for the return, as well as the request made : exchange or refund; at the following address: CAULAINCOURT 59 avenue Kléber 75016 PARIS France.

– If you are returning a product from a country outside the European Union, it is essential to indicate when preparing the package label that it is a product return, to limit the declared value at 10 euros, and attach the EORI and intra-community VAT numbers of Caulaincourt:

  • EORI: FR501825467
  • Caulaincourt intra-community VAT: FR38501825467

Without mention of this information when sending from a country outside Europe to France, completing additional information requested by the transport company will not be our responsibility but that of the sender.

– If import fees or taxes are required to pick up your package, we will have to re-invoice to you the amount required by customs.

– In the case of an exchange request, thank you to stipulate the product you want in exchange.

*Except Chronopost when you parcel is shipped from outside EU. If you send back your parcel from outside EU with Chronopost we will automatically refuse it.

A second possibility is proposed to you:

RETURN PROCEDURE # 2: return your parcel through DHL CAULAINCOURT account

To do this, you will need to:

– you stipulate your wish to return by DHL Caulaincourt the product (s) by email to contact@caulaincourt.paris

– you pay to Caulaincourt by money transfer the cost of shipping, or online, we will have previously communicated to you, depending on your location.

– receive by email the slip that you will have to stick to your package before depositing it in a DHL relay point.

– Connect to DHL Locator, which will show you the nearest DHL relay point to place your product in its original package.

 

 

CANCELLATION BY CAULAINCOURT

CAULAINCOURT reserves the right to cancel any Order if CAULAINCOURT has reasonable cause to suspect that the customer is engaged on any not legitimate grounds.

 

CAULAINCOURT’S WARRANTIES

We warrant that all Goods will be conform to the descriptions set out on this site.

We will not be liable for or in connection with any defect or deterioration in Goods caused by :

  • fair wear;
  • damage to the Goods caused by you or any third party whether deliberately or by accident;
  • use of the Goods other than in the manner instructed or recommended by us.
  • any alteration or repair made to the Goods without our collaboration, or approval.

CUSTOMER’S WARRANTIES

Any personal information you provide to us will be complete and accurate.

 

CHANGES IN TERMS OF SALE

Occasionally we may be willing to change these terms of sale.

Where we notify you of the change to these terms of sale before sending you the Order Acceptance, we will assume that you have accepted the change to the terms of sale.

TERMS AND CONDITIONS OF USE OF THE WEBSITE “CAULAINCOURT.PARIS” and “CAULAINCOURT-PARIS.FR”

Use of the “caulaincourt-paris.fr” and “caulaincourt.paris” websites (hereinafter “our website”) are subject to these Terms and Conditions of Use. When you use our website, you agree to comply with the said Terms and Conditions of Use.

CAULAINCOURT may update these Terms & Conditions of Use and Privacy Policy at any time.

 

SECURITY & PRIVACY

We warranty the privacy of the personal information you may give us trough your customer account.

 

ABSENCE OF WARRANTY

CAULAINCOURT cannot warrant or certify that the CAULAINCOURT website is free of viruses of any kind, or other material of a destructive nature.

Since our Goods are handcrafted, the colour of the leather samples shown on the Site may vary from the actual colours of the finished product, moreover if they are patinated.

Caulaincourt informs its customers that a shoe (or any other patinated product) can, if used in daily use (which will necessarily include blows, shocks, various frictions on the objects) cause damage to the leather and/or of color. The same goes for patinated sneaker soles (vintage / full patina / water drop) which with normal wear will gradually lose their color. Caulaincourt cannot consider this as anything other than normal wear and tear, and cannot be held responsible. On the other hand, the house is available to its customers to benefit from its various care and maintenance services.

Caulaincourt informs its customers that a shoe (or any other product made with patinated leather) may, if it is contacted with a light color surface (carpeting, sofa, shoes etc.) inappropriately (shoes on a couch for example ) causes color transfer, tasks and other inconveniences which Caulaincourt will not be held responsible for.

Caulaincourt informs its customers that inappropriate use* of a shoe (or any other object in patinated or suede leather) can cause degradation or modifications to the nature of the leather (stains, scratches on the material, etc.) which Caulaincourt does not may be held responsible.

*i.e.: spilling alcohol, hydroalcoholic gel, applying unsuitable products to the material (waterproofing for “box calf” leather, various dyes, etc.) in general. Only products explicitly recommended by Caulaincourt as being appropriate can, in the event of a problem, give rise to a complaint.

Furthermore, Caulaincourt cannot be held responsible for any possible loss or theft of a package, from the moment it is handed over to DHL during shipping (the scan of the sheet during the passage of the DHL delivery person serving as proof care by them). In the event of theft or loss of the package after it has been sent, the customer must contact DHL customer service, the only authority authorized to handle the dispute.

Finally, Caulaincourt cannot be held responsible for a problem with customs when importing from a foreign country, if these authorities consider that a particular product or material cannot be imported (e.g. leather care cream, such type of material used for the rubber of a sole, a metal insert of any other subject). Because we cannot commit to knowing an following developments in customs conditions in each country in the world.

 

APPLICABLE LAW

These Terms of and Conditions of Use will be governed by and construed in accordance with the laws of FRANCE.

In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.   In the absence of an amicable agreement, the consumer has the possibility of contacting the consumer mediator to whom the professional reports, namely AME CONSO, free of charge, within one year of the written complaint addressed to the professional.   The referral to the consumer mediator must be made: either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com  or by mail addressed to AME CONSO, 197 Boulevard Saint-Germain, 75007 Paris.